KeepAlive Terms of Service
Last updated 11/5/2026
Agreement to Terms
By downloading or using the KeepAlive app or its sync service ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. We may update these Terms, and your continued use means you accept the changes.
Description of Service
KeepAlive is an SSH and tmux terminal app that lets you:
- Connect to your own servers over SSH and keep tmux sessions running
- Browse files over SFTP
- Save hosts, keys and snippets, and sync them across your devices
- Share servers with teammates through encrypted vaults
User Accounts
Account Registration
Some features need an account. You agree to:
- Provide accurate information
- Keep your devices and sign-in secure
- Tell us promptly about any unauthorized access
- Take responsibility for activity under your account
Account Requirements
You must be at least 13 years old to use the Service and have the authority to accept these Terms.
Your Servers and Credentials
You are responsible for the servers you connect to and for having permission to access them. You are responsible for your SSH keys, passwords and the commands you run. Because vaults are end-to-end encrypted, we cannot recover them if you lose access to all of your devices and keys.
Acceptable Use
You agree not to:
- Access any system without authorization
- Use the Service for illegal purposes or to harm others
- Interfere with or disrupt the Service
- Transmit malware or malicious code
- Reverse engineer the Service except where the law allows
- Abuse shared vaults or invites to send spam
Intellectual Property
You keep all rights to your data and code. The Service, including its design and software, is owned by us and protected by copyright, trademark and other laws.
Subscriptions and Billing
Paid Plans
Some features need a paid plan. Subscriptions are billed through the App Store or Google Play and renew automatically until you cancel.
Cancellation and Refunds
You can cancel in your App Store or Google Play account settings. Cancellation takes effect at the end of the current period. Refunds follow the store's policies.
Price Changes
We may change prices with reasonable notice. You can cancel before a new price takes effect.
Service Availability
We aim for a reliable Service but cannot guarantee uninterrupted access. Your terminal sessions depend on your network and servers, which we do not control.
Disclaimers and Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING:
- Warranties of merchantability and fitness for a particular purpose
- Warranties that the Service will be error-free or uninterrupted
- Warranties that sessions or connections will never drop
Important note: You are responsible for the commands you run on your servers and for keeping your own backups.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM.
Indemnification
You agree to indemnify us against claims arising from your use of the Service, your violation of these Terms, or your access to systems you were not authorized to use.
Third-Party Services
The Service works with third-party services such as sign-in providers, app stores, cloud providers and Tailscale. Their terms and policies apply to your use of them.
Termination
We may suspend or end your access to the Service if:
- You violate these Terms
- We are required to by law
- We discontinue the Service
Effect of termination: You can stop using KeepAlive at any time. Data stored only on your device stays there until you delete the app.
Governing Law and Disputes
These Terms are governed by the laws of the jurisdiction where we are registered, without regard to conflict of law principles. Disputes will be resolved through binding arbitration, except where prohibited by law.
Contact Information
If you have questions about these Terms, contact us at: